Automatic WhatsApp & SMS Notifications for Repair Shops
April 22, 2026 · MyClientPro Team
One of the biggest time drains in any repair shop is the constant flow of calls asking "is my phone ready yet?" These calls pull technicians away from actual repairs and slow everything down. The solution is automatic notifications.
With MyClientPro, you can set up automatic WhatsApp and SMS messages for every stage of a repair — no manual effort, no forgotten customers.
When does the customer receive a notification?
- Device check-in — confirmation with a reference number and tracking link
- Quote approved — notification when the technician records the diagnosis and estimate
- Repair complete — automatic alert when the device is ready for collection
- Collection reminder — automatic SMS after 3 days if the device hasn't been collected (configurable)
Setting up notifications in 3 steps
Step 1 — Choose your channel: SMS, WhatsApp, or both
In the MyClientPro dashboard, go to Management → Messages and enable your preferred channel. The system supports SMS via major gateways (Twilio, etc.) and WhatsApp Business API.
Step 2 — Customise your messages
Each message can include the customer's name, device make and model, repair reference number, and tracking link. For example: "Hi John, your iPhone 14 (ref. #1234) is ready for collection. Track it at: myclientpro.com/s/abc123"
Step 3 — Activate automatic triggers
Choose which repair status changes trigger a notification. When a technician marks a job as "Complete", the message fires automatically — no extra steps required.
Real results from shops using automatic notifications
- 60% fewer inbound calls about repair status
- 25% improvement in customer satisfaction (measured via Google reviews)
- 40% faster device collection — customers pick up sooner when they get notified
- 1.5 hours saved per day per technician on manual communications
The tracking link: the feature customers love most
Every MyClientPro notification includes a unique tracking link where customers can view the current repair status, diagnostic photos (if added by the technician), and the approved quote. No login required — anyone with the link can check the status. This single feature eliminates the majority of follow-up calls.
Frequently Asked Questions
- Does MyClientPro send WhatsApp notifications automatically?
- Yes. MyClientPro integrates with WhatsApp Business API and SMS gateways to send automatic notifications when a repair status changes. Simply enable the channel and configure your triggers.
- How much does it cost to send SMS with MyClientPro?
- SMS sending costs depend on your configured gateway (e.g. Twilio). MyClientPro does not charge extra for sending — only gateway credits apply. The average cost per SMS in Europe is around €0.04.
- Can I customise the text of automatic messages?
- Yes. Every message can be fully customised with the customer's name, repair reference, device model, and tracking link. Pre-built templates are also available to get started quickly.
- Does the customer need to install anything to receive notifications?
- No. Notifications are sent via SMS or WhatsApp directly to the customer's phone number. The tracking link opens in any browser with no app installation required.
Ready to transform your repair shop? Try MyClientPro free for 60 days — no credit card required. Start your free trial →