Repair Shop Management Software Features

Everything your repair shop needs in one platform — from intake to payment, with automated customer communication throughout.

Repair Job Tracking (Tarefas)

Create repair tickets with: customer name, device type, brand, model, IMEI/serial number, reported fault, photos, and assigned technician. Status workflow: Received → In Progress → Waiting for Parts → Ready → Delivered. Customers receive a unique tracking link — no login required.

Automatic WhatsApp & SMS Notifications

WhatsApp messages sent automatically on status changes. SMS fallback when WhatsApp is unavailable. Customisable message templates per status. No manual action required from staff. Reduces inbound calls by up to 60%.

Supplier Price Comparison

Import supplier price lists in CSV or Excel format. Supports multiple suppliers simultaneously. Real-time price comparison per part reference or description. Auto-import via public URL (Google Sheets, CDN links). Reduces parts procurement costs by up to 30%.

Order Management

Create supplier orders linked directly to repair jobs. Track order status: Ordered → Shipped → Received. Multi-supplier orders in a single workflow.

Inventory Management

Stock levels per part with low-stock threshold alerts. Movement history per item. Link inventory items to repair jobs and orders.

Customer Portal

Unique URL per repair job (no app or login required). Shows: device, fault description, current status, technician notes. Reduces inbound calls by up to 60%. Accessible on any device.

Invoicing & Billing

Generate invoices directly from repair tickets. Track payment status (paid/unpaid/partial). Multiple payment methods. Export to PDF.

Multi-Location Support

Manage multiple repair shop locations from a single account. Per-location stock, technicians, and reporting. Centralised analytics across all locations.

Staff Management

Technician accounts with role-based access (admin, analyst, technician). Staff PIN for kiosk/tablet use. Activity log per technician.

Frequently Asked Questions

Does MyClientPro send automatic WhatsApp notifications?

Yes. Automatic notifications are sent at every status change — no manual action from staff required. Learn how WhatsApp notifications work →

Can I compare supplier prices from within the platform?

Yes. Import price lists from any supplier in CSV or Excel. MyClientPro compares across all suppliers in real time. How to save 30% on parts →

Is there a customer portal?

Yes. Every repair generates a unique URL customers can use to track their repair status — no login or app required.

View pricing plans (from €5.99/month) → | Compare with RepairDesk → | Compare with Mango →